TERMS OF BUSINESS AND PRIVACY & DATA SECURITY POLICIES
In the terms of business detailed below, the following words have the following meanings:
“TrendsExperts.com” means James Publishers Limited trading as Trends Experts at www.trendsexperts.com which is the owner and operator of this Website.
“the Terms” and “the Agreement” means the terms and conditions of business of James Publishers Limited trading as Trends Experts at www.trendsexperts.com as set out below.
“the Website” means the website at www.trendsexperts.com which is owned and operated by James Publishers Limited trading as Trends Experts at www.trendsexperts.com
“we” “us” “our” “Trends Experts” “trendsexperts.com” means James Publishers Limited trading as Trends Experts and the website at www.trendsexperts.com
“registration” means the submission by any user of the Website of any personal information to PlayScoop6.com through the Website.
“purchase” means the purchase through the Website of any user of the Website of any subscriptions or services offered by the Website.
“you” “your” means the individual or individuals using this Website and/or submitting any registration or any communication to and purchasing any subscriptions or services from trendsexpert.com which are offered on the Website.
In this Agreement, where applicable, references to the singular shall include the plural and references to the plural shall include the singular.
Gender: In this Agreement, where applicable, references to the male, female or neuter gender shall include reference to all other such genders where the context so requires.
Headings: The subject headings of the articles, Sections and Subsections of this Agreement are included for purposes of convenience and reference only, and shall not affect the construction or interpretation of any of its provisions.
Terms of Business and Agreement
The following terms and conditions of business (“the Terms”) of PlayScoop6.com form the basis of an Agreement which you freely enter into by your use of the Website and your submission of any registration to, any communication with and the purchase of any subscriptions, shares or services from trendsexperts.com which are offered on the Website.
We reserve the right to change our Terms at any time and without notice to you.
Status and Membership Requirement
Our services are offered strictly to persons aged 18 years or older. If we discover any purchaser of subscriptions or other services offered on the Website is aged under 18 then we shall where at all possible and without refund cancel any subscriptions or services which have been purchased by said person and we shall further reserve the right to refer the matter to the Police if there is a reasonable suspicion of criminal activity under the laws of the United Kingdom.
By the use of the Website you accept and are aware that the services and subscriptions offered by trendsexperts.com are of a gambling nature and that any such investment can incur financial losses. trendsexperts.com accepts no liability for any financial losses whatsoever resulting from your investments of a gambling nature. You should only invest what you can afford to lose. If you are looking for help, advice or support in relation to your gambling, please go to: BeGambleAware.org or contact the National Gambling Helpline on 0808 8020 133
Purchases and Payment
We reserve the right to refuse any request to purchase subscriptions or other services offered on the Website and if we exercise that right we shall arrange for an immediate refund of any monies paid.
The contractual parties in any payment made to us will be you and us (James Publishers Limited).
Delivery of our services will be by way of emails sent to you detailing our selections.
Customer service is our priority. As such, we will aim to deal with and respond to all questions and queries sent to us using either our Contact Us form ot by sending us an email within 24 hours of receipt. Given the quandaries of email which might sometimes not be received, if you do not hear back from us within 24 hours, please send us a further message and/or use our website Live Chat facility to bring the problem to our attention.
Limitation of Liability
By virtue of trendsexperts.com being an internet based business, you understand and accept that the operation of trendsexperts.com relies upon the proper and timely functioning of certain external services and service providers used by trendsexperts.com in its operation including but not limited to the operation of the Racing Post website, internet service providers, web hosting companies, email providers, payment providers, computer software, hardware, operating systems and electricity supply. You understand and accept by your use of our Website that trendsexperts.com accepts no liability for any loss whether financial or consequential arising from your use of or purchase from the website, in particular but not exclusively due to any circumstance beyond our control in terms of the aforementioned elements which trendsexperts.com requires to function properly or the result of any force majeure, act of god or any other circumstance including ill health which prevents trendsexperts.com from operating fully.
trendsexperts.com accepts no liability or responsibility for any acts, errors or omissions howsoever arising that may or do cause actual loss to you as a result of the services offered by trendsexperts.com and our Website.
trendsexperts.com will not be liable for any damages or for direct indirect or consequential loss arising from your use of the Website or your inability to use the Website.
We may change, remove or suspend the Website at any time and without notice to you
Your statutory rights are unaffected by these Terms.
Receipt of funds
If the funds and/or notification of funds from any purchase made for subscriptions or services offered through the website are not received in time for trendsexperts.com to provide the purchased service or services at any given time, trendsexperts.com shall have full discretion in determining any cutoff times related thereto.
No payments made by you to us will be eligible to be refunded at any time for any reason.
You acknowledge and agree that all material contained in this Website is owned by trendsexperts.com and is available to you for your personal use only.
Any other use of the material on this Website is strictly prohibited and is protected by the copyright and intellectual property rights of trendsexperts.com.
You agree not to copy, transmit, reproduce, publish or use for any purpose other than that expressly set out in these Website Terms any of the material and content on this Website.
Any breach of these conditions may result in legal action being taken against you for breach of copyright and/or theft of intellectual property.
Interpretation and Disputes
trendsexperts.com shall be the final arbiter of any dispute or difference of opinion regarding the interpretation of these Terms and shall take into consideration all facts known and presented so as to reach a fair decision. Such decision shall be final and binding.
Although we have taken all reasonable care to ensure that all information and material contained on this Website is accurate, trendsexperts.com provides no warranties of any kind with regard to its accuracy or completeness.
These Terms and this Agreement are governed by English law and they shall be construed in accordance with the laws of England. You agree to submit to the exclusive jurisdiction of the English courts. If you access this Website from other locations or jurisdictions it is your responsibility to ensure your compliance with all applicable local laws.
PRIVACY AND DATA SECURITY POLICIES
- We will always use our best endeavours to safeguard the privacy of any personal details or information that you supply to us.
- We will treat any personal information or data you may give us as confidential (subject to certain exceptions set out below). This information will be kept securely by us.
- We will use and process any such data in accordance with the requirements of the Data Protection Act 1998.
- The personal information that you provide to us will only be used for our own internal purposes and processes, to provide our services to you and to advise you of products and services available to you. We will not use your personal data for any other purpose and we will not disclose it to any outside or third party without your express prior written consent except as may be required by law.
- Exception: We will also send you marketing emails from James Advisory Limited, a company with common ownership and you may of course unsubscribe from these emails at any time.
Information Collected and How It Is Used
The information and data about you which we may collect, use and process includes the following:
1. information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email;
2. records of correspondence, whether via the Website, email, telephone or other means;
3. your responses to surveys or customer research that we carry out;
4. details of the transactions you carry out with us, whether via the Website, telephone or other means; and
5. details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
We may use your personal information and data together with other information for the purposes of:
1. processing your membership, orders, subscriptions, contact or newsletter requests;
2. setting up, operating and managing your account;
3. complying with our legal and regulatory duties;
4. building up personal profiles;
5. carrying out customer research, surveys and analyses;
6. providing you with information about promotional offers and our products and services, where you have consented; and
7. monitoring transactions for the purposes of preventing fraud, money laundering and cheating.
We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to, such agencies, security organisations and any other relevant third parties for fraud and money laundering prevention.
Telephone calls to and from our Customer Contact Centre where available are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the Website to operate.
If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website you can do so by deleting your existing cookies and/or altering your browser’s privacy settings to block cookies (the process you follow will differ from browser to browser). If you would like more information on how to do this please visit www.allaboutcookies.org. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website.
Disclosure of Information
We are entitled to share the information we hold on you which includes personal data and activity on the Website with bodies including the police, in order to investigate fraud or money laundering and to comply with our legal duties.
Access to information
You are entitled to access the information held about you. Your right of access can be exercised in accordance with the UK Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Statement
POLICY UPDATE (EFFECTIVE 21 MAY 2018)
When you sign up to our services, you are required to agree to the Terms of Service that are laid out in this document. The link is provided so that you can read this page and be certain that your data is being held securely and professionally by James Publishers Limited.
When you sign up for membership or process an order on our website, you are providing us with your name and email address. Upon receiving your receipt, a number of things happen at once.
Your email address is automatically added to our mailing software for the service that you have purchased. This will allow us to send you information regarding services provided by James Publishers Limited (as well as by James Advisory Limited, as explained above) as well as enabling us to provide you with the service you have purchased. You will also receive an email confirming your membership and/or your order.
We receive an email from our website, providing us with your name and email address and details of your membership signup and/or your order. We put this information into our database.
If you wish to receive the service without the use of email as a method of communication, please let us know immediately after sign up.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our users throughout their visiting experience. We ensure that our website complies to all UK national laws and requirements for user privacy.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR section of this legal statement, compliant with Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
We use any information submitted to provide you with further information about the products / services that we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to our email software, as detailed in our GDPR statement and our sign up process statement; or whereby you have previously purchased from us or enquired about purchasing a subscription from us. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties other than to James Advisory Limited as explained above.
We operate an email newsletter program, used to inform subscribers of information relating to the services provided by trendsexperts.com. You can subscribe through an online automated process should you wish to do so but do so at your own discretion.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998, as detailed in our GDPR statement. No excessive personal details are passed on to third parties nor shared with companies / people outside of James Publishers Limited (and James Advisory Limited), other than those suppliers listed in the GDPR statement – email software. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please contact us with a request for this, as this would be exercising your Right to Access.
Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no means a comprehensive list).
This information is used to refine future email campaigns and supply you with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable, please contact us and we will unsubscribe you.
Although we only look to include quality, safe and relevant external links, you should exercise caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; RacingUK.)
We cannot guarantee or verify the contents of any externally linked website despite their best efforts. You should therefore note that you click on external links at their own risk and that we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
This statement outlines your rights, and ours, under the General Data Protection Act update of May 2018.
In order to provide our services to you, we hold certain information on file. We have made changes to the data that we hold on our customers, so that we only hold the minimum that is necessary to provide our service. This is just one of the requirements of GDPR.
Your new rights
GDPR has not just changed what we as a business have to do but it has also changed your rights as an individual. Your new rights can be summarised in the below bullet points; we have then addressed each of these points in turn to show how we are complying with these and what we will do to assist you:
- The right to be informed – How and when businesses collect your data
- Right of access – Request a copy of all information held and query why it is being processed
- Right to rectification – Correction of all data being held on file
- Right to data portability – Reuse the same information on multiple services
- Right to restrict processing – Block any further processing of your data
- Right to be forgotten – The ability to have all of your data deleted
- Right to object – Object to marketing information
- Automation and profiling rights – Protect your information against automated decisions from systems
Right to be informed
We collect your name and email address. We require this so that we can provide you with the services offered by trendsexperts.com as are advertised in various areas of the website.
Your data is held on our Websites, Mailing software and in our Member Database. Our websites are served by GoDaddy who store our websites on their secure servers. In addition, any backups of our website are held by Godaddy on their secure servers. Our Mailing software is provided by Godaddy, who have updated their data retention and security policies to be GDPR compliant. We also send emails from an email client on our own computer system. Our Member Database is held on our own computer system which is password protected. None of the listed third parties use the data that is held on our behalf in any way.
We hold an individual’s data for two years after their last service expires, at which point it is erased from our system.
Right of access
It is your right to request to see all of the information that we hold for you. If you do want to see this, please let us know by contacting us. All requests will be processed within ten days. The information will be sent to you electronically, via email.
Right to rectification
If you see that any of the data that we hold for you is incorrect, please email us at email@example.com to submit a support request so that we can fix this for you.
Right to restrict processing
You are able to receive our service without your information being processed to receive marketing emails too. There is a link at the bottom of the email to opt out of marketing information, you can also opt out of marketing information by contacting us by email at firstname.lastname@example.org.
Right to be forgotten
If you do not want any service from us and want us to delete your information prior to our two year expiry deadline, please contact us by email at email@example.com.
Right to object
It is within your rights to request us to stop processing your information when we receive your request. If you were to do this, you would not be able to receive the services for which you are subscribed as we would not be able to email you. Again, if you want us to stop processing your data please contact us by email at firstname.lastname@example.org..
Automation and profiling
The automated processes within James Publishers Limited are very limited:
Automated marketing – You will receive a sequence of emails upon signing up to our service to introduce the company and to provide helpful content relevant to the service provided. You will then receive subsequent periodic marketing emails.
If you wish to opt out of the automated marketing, you nay use the Unsubcribe link, available on all emails we send to you.
Correct consent of data
When you subscribe to our services, you are asked for your name and email address. You are also asked to agree to the Terms and Conditions of our service. These Terms and Conditions state that your name and email address will be added to our email software so that we can provide services and send marketing emails to you. If you do not want to receive the marketing information, please see ‘Right to restrict processing’ above.
Your data will be held for two years after your last service expires, at which point it is erased from our system.
We do not hold any payments details for you other than those you may provide to us upon request for us to make payments to you – winnings, refunds etc. Those details are held on our computer system which is password protected. We use PayPal as a payment processor. They provide us with a notification to inform us that we have received funds. The content of this email is your Name, Email address and the product purchased. If you pay us by bank transfer, our bank will notify us of your payment.
We are unable to provide our services to you without contacting you by email and if you no longer wish to receive emails from us, please use the Unsubscribe link at the foot of any email you receive from us or contact us by email at email@example.com to inform us of your decision.
Security for your data
Your data is held securely on all of the aforementioned systems.
Websites – Only two administrators have access to the backend of our website and that access is securely protected.
Member Database – the member database sits on our computer system which is password protected.
Email Database – Our email database is password protected. Our provider does not offer two factor authentication for login, but the login details are protected.